Privacy Policy

Welcome to Kidvive!

At Kidvive, we value your trust and are committed to protecting the privacy of both children and adults who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our educational products and services.

1. Who We Are

Kidvive is an educational platform focused on creating engaging and effective learning materials for children. Our goal is to provide a safe, fun, and educational environment for kids and peace of mind for parents.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number (when you register or contact us)
• Child’s first name, age, or class level (to personalize learning content)
• Billing and payment information (for purchases)

b. Non-Personal Information

• Device type, browser, IP address
• Usage data, such as pages visited, time spent on site

3. How We Use Your Information

We use your information to:

• Provide and improve our educational services
• Personalize learning experiences for children
• Respond to customer service requests
• Process transactions and send receipts
• Send important updates or promotional content (only with your consent)

4. Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of 13 without parental consent. Any child-related data collected is solely for educational personalization and is handled with strict confidentiality.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers who help us operate our website or process payments (under strict confidentiality)
• Legal authorities if required by law

6. Data Security

We take data protection seriously. We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

• Access or update your personal data
• Request deletion of your data
• Withdraw consent at any time (for marketing communications)

You can make these requests by contacting us directly at [insert email].

8. Cookies

We use cookies to improve website performance and user experience. You can control cookies through your browser settings.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will post the updated version on this page and update the effective date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Kidvive Team
Email: [admin@kidvive.com]
Address: [Kidvive, Hazi Hasan Uddin Road, DIT Project, Dhaka 1212]

When Refunds Are Applicable

We will offer a full refund or replacement only under the following conditions:

1. Wrong Product Sent
   If you receive a product different from what you ordered, we will replace it or issue a full refund.
2. Product Damaged During Delivery
   If the product is physically damaged upon delivery, and the damage is confirmed in front of the delivery person, we will process a replacement or refund.

⚠️ Important: You must check the product in front of the delivery person and report any issue immediately to be eligible for a refund or return.

❌ When Refunds Are NOT Applicable

Refunds or returns will not be accepted in the following cases:

1. After Receiving Without Checking
   If you accept the product without checking it in front of the delivery person, we will not be able to process any refund or return request later.
2. Customer-Initiated Returns Without Issue
   If the customer wants to return a product without any valid issue (like damage or wrong item), the customer must bear the delivery and return shipping charges.